Often, I will have a client describe to me something they are trying to do or what is confusing to them. Screensharing has been around for a while but finding a easy one that takes little instruction for a non-technical user has been hard to find. I finally found one I like and its called Screenleap.com. It’s a simple tool that user just had to agree to run the java program. The client clicks on ‘Share your screen now’, agree to run java, gives me the code and I can view their screen and they can show me. There is no audio or instant chat with the tool, but I can have the client call me and client can walk me through what they are seeing or trying to do and I can determine what is going wrong or where the confusion lies. Definitely a timesaver.
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